Reference

What You Agree To When You Use Jelly Beat

Access to Jelly Beat depends on your local law and whether your region is eligible — read these terms before you open an account. They cover how we run this platform, what we expect from you, and how we handle disputes.

Bangladesh Eligible RegionsAccount Holder ObligationsbKash, Nagad, Rocket CoveredDispute Resolution Process

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DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security on Jelly Beat runs at the account level — every login is protected by OTP verification sent to your registered mobile number, and payment actions require a second confirmation step before any funds move. We keep the data we need to operate your account and nothing more.

Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold via email support.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from the settings menu inside your account.

Account Security

OTP verification is required at login and for payment actions. If you receive an OTP you did not request, change your password immediately and contact support — do not share OTP codes with anyone.

Rights and Changes

You can request access to your personal data, ask us to correct inaccuracies, or request deletion of your account by contacting us via the email support path. We action these requests in line with applicable local rules.

How Our Legal Terms Work

Jelly Beat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction you have with Jelly Beat — account creation, wallet deposits through bKash, Nagad, or Rocket, gameplay, and withdrawal requests. They apply to you as an individual account holder, not to any third party acting on your behalf. We reserve the right

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to update these terms; when we do, we post the revised version here and the date it takes effect. Continued use of the platform after that date means you accept the updated terms. Eligibility is determined by your local law and the regions we currently support
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— if access to online casino platforms is restricted where you are, these terms do not create any right to use Jelly Beat. Account activity funded through local mobile wallets is subject to both our platform rules and the terms of the payment provider you use.
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Any conflict between those two sets of rules is resolved in favour of our platform terms for matters within our control. We do not accept liability for payment delays caused by your wallet provider. For disputes about specific transactions, contact our support team with the transaction
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reference number from your bKash, Nagad, or Rocket app.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a rights request, or a dispute you cannot resolve through your account dashboard, these are the direct routes to our team. Response times vary but we aim to address legal queries within two working days.

Live Chat Open the chat icon from any page inside the platform. For legal queries, select the Account and Legal category so it routes to the right team member.

Email Support Send your query with your registered account email and the subject line Legal Query. Include any relevant transaction references or screenshots to speed up the review.

Account Dashboard Log in, go to Help, and select Terms and Disputes. You can track the status of any open query from there without needing to follow up separately.

Common Legal Questions About Your Account

These are the questions we get most often about terms, eligibility, data rights, and how disputes are handled. If your question is not here, the support email is the right next step.

Eligibility depends on your local law and the regions we support. If online casino access is restricted in your area, you are not eligible to open an account regardless of technical access to the site.

We retain your data for a period after closure as required by applicable rules, then delete it. You can request a copy of your data before or after closure by contacting us via email support.

Yes. Log in and go to Account Settings to update most details yourself. For changes that require identity verification — like your registered name — email support with supporting documents.

Raise a dispute via Live Chat or email with your bKash, Nagad, or Rocket transaction reference number. We review the transaction logs on our side and respond within two working days.

Change your password immediately, then contact support via Live Chat. We can lock your account while we investigate and review recent login activity tied to your registered mobile number.

We update terms when our policies or applicable rules change. The revised version is posted here with the effective date. Continuing to use the platform after that date means you accept the updated terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ InfoJelly Beat Banking

What You Agree To When You Use Jelly Beat

How We Protect Your Account and Data

How to Reach Us on Legal Matters

Common Legal Questions About Your Account

01 Who can open an account on Jelly Beat?

02 What happens to my account data if I close my account?

03 Can I request changes to the personal information on my account?

04 How are disputes about wallet transactions handled?

05 What do I do if I think my account has been accessed without my permission?

06 Do these terms change, and how will I know?

Legal

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