Reference

Terms That Govern Your Jelly Beat Account

These terms set out what you agree to when you open and use a Jelly Beat account. Access and eligibility depend on your local law and your region — read through before you start so there are no surprises later.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates posted here firstContact us with any questions
Jelly Beat Terms That Govern Your Jelly Beat Account
TERMS HELP CHANNELS

Reach Us About These Terms

Questions about specific clauses, account eligibility, or how a rule applies to your situation can go straight to our support team. We handle terms queries through the same channels as account support, so you do not need a separate process.

Team online

Live Chat

Open the chat widget from your account dashboard. A support agent can walk you through any clause or eligibility question in real time during staffed hours.

Email Support

Send your question to our support address linked inside your account settings. Include your registered mobile number so we can locate your account quickly.

Account Help Centre

The Help section of your account covers common terms questions, withdrawal rules, and eligibility conditions without needing to contact an agent first.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

Your account and the data attached to it are handled under the rules set out here. We keep your deposit method details — bKash number, Nagad registration, Rocket wallet — secured and never shared with third parties outside of the payment processing chain. If anything on this page changes, we post the updated version here and note the revision date at the top.

Account Security We use encrypted sessions and OTP verification at login. If you notice any access you did not authorise, reach your account settings immediately to lock the account and contact support.
Data Retention We retain account records as long as your account is active and for a period after closure as required under applicable rules. You can request details of what we hold through support.
Requesting Changes To update your registered mobile number, linked wallet, or personal details, submit a request through account settings or via email support with identity confirmation attached.
Who to Contact All terms, data, and eligibility questions go to our support team. There is no separate legal contact — the same support channel handles everything, including formal account closure requests.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often. For anything not listed here, contact support directly through your account.

These terms apply to anyone who opens or uses a Jelly Beat account. Whether access is permitted in your location depends on your local law and the eligible-region rules we publish here.

No. Deposits must come from a mobile wallet registered in your own name. A mismatch between your wallet registration and your Jelly Beat account details will pause any withdrawal request until resolved.

We may suspend or permanently close your account if terms are breached. Any balance under review may be withheld while we investigate, depending on the nature of the breach.

We update the terms at this URL and note the revision date at the top of the page. Continuing to use your account after a change is posted means you accept the revised version.

Send a data request through email support or the account Help section. Include your registered mobile number. We will confirm what information we hold and the retention period that applies.

Yes. Contact support through live chat or email and request account closure. We will confirm the process, including any balance settlement steps that apply before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.